About Us:

About Lifestyle Windows, Doors and Conservatories

Directors:
Terry Vincent
Chris Vincent

Head Home Surveyor:
Pat Hunt
(Conservatories, Windows, Doors and Replacement Roofline)

Head Technical Surveyor:
Ken Lewis

Installation Consultant:
Chris Harrison

Service Department:
Peter Bridges

Office Manager:
Helen Vincent

The Lifestyle Team:
At Lifestyle we have always used the very best products available and always employed a no pressure sales policy and competitive prices but that is only a small part of what has made Lifestyle the successful and established company it is today. A close team of employees make the difference from Lifestyle being just another company to a company who has built a reputation for quality installations, professionally installed.

We are a very close team and several of our management have been here for many years, this is also the case for many of our installers and construction teams some of who have been here as long as nine years. These close relationships make operating efficiently much easier and this is then seen it the quality of the finished installation.

It is very important for all members of staff to work together and appreciate the demands of other departments. For instance we have always tried to eliminate as many problems as possible before a customer places and order and the technical surveyor completes his site survey. These can be problems in design or a problems relating to a difficult site.
We have received awards from the Consumer Protection Association for Customer Care and Regional Installer of the Year from Quantal Conservatory Roof Systems. These awards can only be accredited to the dedication and professionalism of our staff.

This team ethic is something we look for in the additional trades that we employ such as floor tillers, plasterers, plumbers, electricians, felt roofers and scaffold installers. It is important they realise the standards of work set by lifestyle and we depend on recommendations to friends and family. As with our members of staff, we have long - term relationships with all of the trades we bring in. We have always believed that additional work that is required on many types of installation should be done by someone in that trade i.e if you have plumbing to do……use a plumber!!!

Typical installation time:
From date of order:
Windows and doors - 4 weeks
Replacement roofline (fascias and soffits) – 4 weeks
Conservatory (including base and dwarf walls) – 8 weeks

The first step when you have placed an order is to have a complete site survey by our technical surveyors to confirm final manufacturing sizes and double check the home surveyors design. When the site survey is complete an installation date can be confirmed.

(These times are approximate; they can change due to weather conditions or illness and don’t include planning permission, for an accurate time on installation contact the installation department.)

FENSA:
All relevant installations are registered with FENSA within 20 days of the installation date. FENSA will issue you with your FENSA certificate directly. This can take several weeks depending on the time of year. It is important to keep this in a safe place as it may be required if you choose to sell your home.

Guarantee:
All work is covered by the relevant guarantee, this guarantee is activated upon payment of the final balance of your installation. The installation team will have your guarantee, invoice and maintenance guidelines at the end of the installation. The insurance guarantee is issued upon receipt of payment.

Payment Terms:
Supply and Installation:
In most cases we ask for a 10% deposit with all orders, however if you are still in the process of arranging finance, receiving a grant or don’t feel comfortable giving a deposit there is no problem.

We request the balance for all orders is given to the installation team on completion of the work. We accept personal cheques, banker’s drafts and cash. We don’t have a credit card facility available.

On our conservatories we often have payment schedule for large orders; however this is not a conventional stage payment system, a typical example would be;

A conservatory order value of £10,000.00
A Deposit of £1000.00
Balance £9000.00

Payment schedule:
On completion of the conservatory (including construction of the base and walls, installation of the conservatory, any drainage work)
A stage payment of £8000.00 would be requested.

On completion of the floor tiles and electric’s the final balance of £1000.00 would be due.

YOU PAY FOR NOTHING UNTIL YOUR CONSERVATORY IS BUILT!!!
Supply only – DIY:
Payment terms for DIY conservatories can vary depending on the type of order and the delivery location – for further details contact us via email or on our free phone number.

Lifestyle Windows, Doors and Conservatories LTD is a small local family owned and operated business based in Ilkeston, Derbyshire. We were established in 1994 and have built a strong reputation installing work in Nottinghamshire and Derbyshire for quality products, professional staff and competitive prices. In fact we now rely on recommendations for most of our business. These basic principles have led to Lifestyle receiving the Customer Care Award from the Consumer Protection Association.

The dedication of our installation teams is a big factor in our recommend base and certainly the biggest factor in winning any award. We have twice been awarded the Quantal Conservatory Roof System Regional Installer of the Year Award. This can only be put down the professionalism of all the staff in our installation department. This can be seen in all installations from a new pantry window to a new swimming pool enclosure that we built in 2004.

We have never believed in any high-pressure sales tactics, our home surveyors will simply look at the proposed work talk about the design and products available. We have always believed it is important to forward a written quotation after home survey with all the details of the proposed installation. With our conservatories we also have a photo-CAD facility to illustrate the proposed designs.

We have also built up a reputation for a competitive price structure, we are not a cheap company but we are also not an expensive company. It can be difficult to find the right balance; but we believe we know what today’s consumer wants; value for money. It is always a good idea to get more than one quotation and if you analyse the differences you will see we are rarely beaten on a like for like quotation.

Our showroom and conservatory village is based in Ilkeston, Derbyshire directly in the town centre. Our outdoor conservatory village has six conservatories on display with variations on design and specification. While people find our site very impressive we pride ourselves that the work we install often surpasses the standard of finishing in the showroom.

The best way to get a feel for Lifestyle is to view some of the installations we have previously done, this way you can see why we choose to rely on recommendation rather than heavy marketing campaigns for our new business. We also strongly believe that the standard of our work on-site is better than the work on display in the showroom so visiting site you can see the standards we like to set.